Returns and Refund Policy
At Vijzel Vintage, we want every customer to love their vintage purchase. However, if your item isn’t quite right, we’re here to help with a clear and simple return process.
Return Window
You may return your order within 30 days from the delivery date.
Return Conditions
- Items must be in their original condition — unworn, unwashed, and undamaged.
- All original tags and packaging must be intact.
How to Start a Return
To initiate a return, please email us at support@vijzelvintage.com with your order number and reason for return. Our team will respond within 24–48 hours with the next steps and return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item was received damaged or incorrect.
- We recommend using a tracked shipping method for your return.
Refunds
- Refunds are processed to your original payment method once the returned item has been received and inspected.
- Please allow 5–7 business days for the refund to appear in your account.
- A confirmation email will be sent when your refund is issued.
Exchanges
We currently do not offer direct exchanges. If you wish to receive a different item, please return your order and place a new one.
Contact Us
For any questions about returns or refunds, feel free to contact us:
- Trade Name: Vijzel Vintage
- Address: Vijzelstraat 83, 1017 HG Amsterdam, Netherlands
- Phone: +31 6 48676781
- Email: support@vijzelvintage.com
We appreciate your trust in Vijzel Vintage and are committed to making your shopping experience easy, transparent, and enjoyable.